Help | FAQ
Frequently Asked Questions
First of all, if you have any questions about items, the shop, or your order, or if you are unsure about anything, please feel free to contact us at any time. We are happy to help you personally :)
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How can I add something to my order?
As long as you have not yet received a shipping notification for your order, you can add something to your order using the code: DAZU.
If the shipping costs for the new package are not sufficient, we will contact you.
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How long does shipping take after I place an order?
Our normal processing time for orders is 1-3 business days.
For custom-made items, the production time is added.
During shop restocks, processing may be slightly delayed.
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Why is my order not being shipped?
The only reasons we do not ship orders within the stated times are:
- Your order has not been fully paid
- Your order contains a custom-made item and is still in production
Please pay attention to the options you select when placing your order to avoid unnecessary waiting times. You will also receive all details about your order again by email.
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How can I pay for my order?
At checkout, you have various payment options to choose from, e.g., Paypal, Klarna, credit card, bank transfer. Please note the respective details, e.g., payment deadlines, when ordering.
For bank transfers, payment is also due immediately. We allow 5 business days for processing. If we have not received payment by then, we will send you the invoice again by email.
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Why was my order canceled?
We only cancel unpaid orders after one week of the due date and after we have contacted you by email but have not received a response.